Cookie Policy for protekwallpanels.co.uk
Last updated: 28/01/2026
This Cookie Policy explains how protekwallpanels.co.uk (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website. This policy is part of our commitment to ensuring your privacy is protected under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
What are cookies?
A cookie is a small text file which asks permission to be placed on your computer’s hard drive or mobile device. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
How we use cookies
We use cookies for the following purposes:
- Strictly Necessary Cookies: These are essential for the running of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services. This also includes security cookies (Wordfence) to protect the site.
- Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it (e.g., Google Analytics). This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language, region, or live chat history).
- Targeting/Marketing Cookies: We use cookies such as the Facebook Pixel to record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.
List of cookies we collect
The table below lists the specific cookies we use on this WordPress and WooCommerce website.
Strictly Necessary (Security & E-Commerce)
These cookies are required for the website to function securely and for the shopping cart to work.
| Cookie Name | Provider | Description | Duration |
|---|---|---|---|
woocommerce_cart_hash | WooCommerce | Helps the store determine when cart contents/data changes. | Session |
woocommerce_items_in_cart | WooCommerce | Helps the store determine when cart contents/data changes. | Session |
wp_woocommerce_session_ | WooCommerce | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. | 2 Days |
wfwaf-authcookie | Wordfence | Used by the Wordfence firewall to perform a capability check of the current user before loading WordPress. | 12 Hours |
__cflb | Cloudflare | Used by our load balancer to ensure the website remains accessible and secure during high traffic. | Session |
wordpress_logged_in_ | WordPress | Indicates when you are logged in, and who you are, for interface use. | Session |
wordpress_sec_ | WordPress | Used to provide protection against cross-site request forgery attacks. | Session |
wordpress_test_cookie | WordPress | Checks if cookies are enabled to provide appropriate user experience. | Session |
Functionality & User Experience
These cookies remember your preferences, such as your live chat status, language settings, or recently viewed items.
| Cookie Name | Provider | Description | Duration |
|---|---|---|---|
TawkConnectionTime | Tawk.to | Manages the connection to our Live Chat service. | Session |
twk_idm_key | Tawk.to | Allows the Live Chat widget to remember you across pages so the conversation is not lost. | Session |
wp_lang | WordPress | Remembers your selected language settings. | Session |
wp-settings- | WordPress | Persists a user’s wp-admin configuration (for registered users/admins only). | 1 Year |
wp-settings-time- | WordPress | Persists the time a user’s wp-admin configuration was set. | 1 Year |
iop_webp_support | Image Optimizer | Checks if your browser supports WebP images to serve faster, optimised images. | Session |
_wpfuj | Pro-Tek | “WordPress Frontend User Journey”. Tracks the pages you have visited during your session, often used for “Recently Viewed” features. | Session |
_wpfuuid | Pro-Tek | A unique identifier used to link the User Journey data to your session. | Session |
Analytics & Marketing (Third Party)
| Cookie Name | Provider | Description |
|---|---|---|
_ga, _gid, _gat | Google Analytics | These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. |
_ga_<container-id> | Google Analytics | Used by Google Analytics 4 to persist session state. |
_fbp | Facebook (Meta) | Used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers. |
fr | Facebook (Meta) | Used to show relevant advertisements to users and measure and improve the advertisements. |
sbjs_current, sbjs_first, sbjs_session, sbjs_udata | Sourcebuster | These cookies track the source of your visit (e.g., did you come from Google search, a referral link, or type the URL directly). This helps us understand our marketing performance. |
ur_fa_tracking_id | User Registration / Forms | Used to support tracking for form analytics, helping us understand how users interact with our forms. |
Controlling your cookies
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
- Browser Controls: You can choose to accept or decline cookies. If you decline cookies, you may not be able to take full advantage of the website (for example, you may not be able to use the Live Chat or add items to your basket).
- Opt-out of Google Analytics: You can opt-out of being tracked by Google Analytics across all websites by visiting http://tools.google.com/dlpage/gaoptout.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Contacting Us
If you have questions about how we use cookies, please contact us at:
PRO-TEK FLOORING LTD 66C Purley Way, Croydon, CR0 3JP, United Kingdom
Email: info@protekflooring.co.uk