Cookie Policy for protekwallpanels.co.uk
Last updated: 28/01/2026
Your Privacy
Pro Tek Wall Panels™ takes the privacy of its customers seriously. This policy explains what information we collect, how we use it, and how you can control it.
We operate under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We may update this policy from time to time — check this page occasionally to stay informed of any changes.
What We Collect
When you use this website or place an order, we may collect:
- Your name and contact details including email address and delivery address
- Demographic information such as postcode and preferences
- Order history and account information
- Information you provide voluntarily through surveys or contact forms
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Maintain internal records
- Improve our products and website
- Send you order updates and tracking information
- Contact you occasionally about offers, new products or services — only where you have indicated you are happy to receive this
Security
We have physical, electronic and administrative procedures in place to protect the information we hold. No data transmission over the internet is completely secure, but we take reasonable steps to protect your information.
Cookies
A cookie is a small file stored on your device when you visit a website. Cookies help us understand how our site is used and improve your experience. We use traffic log cookies for statistical analysis — this data is anonymised and not linked to individual users.
You can set your browser to decline cookies. Doing so may limit some functionality on this website. The table of cookies we collect is shown below the policy.
Controlling Your Information
You have the right to:
- Request a copy of the personal data we hold about you (a subject access request — free of charge)
- Ask us to correct any inaccurate information
- Ask us to stop using your data for direct marketing at any time
- Withdraw consent for marketing communications
To exercise any of these rights, email us at info@protekflooring.co.uk or write to us at Pro Tek Flooring LTD , 66c Purley Way , Croydon , CR0 3JP
Strictly Necessary (Security & E-Commerce)
These cookies are required for the website to function securely and for the shopping cart to work.
| Cookie Name | Provider | Description | Duration |
|---|---|---|---|
woocommerce_cart_hash | WooCommerce | Helps the store determine when cart contents/data changes. | Session |
woocommerce_items_in_cart | WooCommerce | Helps the store determine when cart contents/data changes. | Session |
wp_woocommerce_session_ | WooCommerce | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. | 2 Days |
wfwaf-authcookie | Wordfence | Used by the Wordfence firewall to perform a capability check of the current user before loading WordPress. | 12 Hours |
__cflb | Cloudflare | Used by our load balancer to ensure the website remains accessible and secure during high traffic. | Session |
wordpress_logged_in_ | WordPress | Indicates when you are logged in, and who you are, for interface use. | Session |
wordpress_sec_ | WordPress | Used to provide protection against cross-site request forgery attacks. | Session |
wordpress_test_cookie | WordPress | Checks if cookies are enabled to provide appropriate user experience. | Session |
Functionality & User Experience
These cookies remember your preferences, such as your live chat status, language settings, or recently viewed items.
| Cookie Name | Provider | Description | Duration |
|---|---|---|---|
TawkConnectionTime | Tawk.to | Manages the connection to our Live Chat service. | Session |
twk_idm_key | Tawk.to | Allows the Live Chat widget to remember you across pages so the conversation is not lost. | Session |
wp_lang | WordPress | Remembers your selected language settings. | Session |
wp-settings- | WordPress | Persists a user’s wp-admin configuration (for registered users/admins only). | 1 Year |
wp-settings-time- | WordPress | Persists the time a user’s wp-admin configuration was set. | 1 Year |
iop_webp_support | Image Optimizer | Checks if your browser supports WebP images to serve faster, optimised images. | Session |
_wpfuj | Pro-Tek | “WordPress Frontend User Journey”. Tracks the pages you have visited during your session, often used for “Recently Viewed” features. | Session |
_wpfuuid | Pro-Tek | A unique identifier used to link the User Journey data to your session. | Session |
Analytics & Marketing (Third Party)
| Cookie Name | Provider | Description |
|---|---|---|
_ga, _gid, _gat | Google Analytics | These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. |
_ga_<container-id> | Google Analytics | Used by Google Analytics 4 to persist session state. |
_fbp | Facebook (Meta) | Used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers. |
fr | Facebook (Meta) | Used to show relevant advertisements to users and measure and improve the advertisements. |
sbjs_current, sbjs_first, sbjs_session, sbjs_udata | Sourcebuster | These cookies track the source of your visit (e.g., did you come from Google search, a referral link, or type the URL directly). This helps us understand our marketing performance. |
ur_fa_tracking_id | User Registration / Forms | Used to support tracking for form analytics, helping us understand how users interact with our forms. |
Controlling your cookies
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
- Browser Controls: You can choose to accept or decline cookies. If you decline cookies, you may not be able to take full advantage of the website (for example, you may not be able to use the Live Chat or add items to your basket).
- Opt-out of Google Analytics: You can opt-out of being tracked by Google Analytics across all websites by visiting http://tools.google.com/dlpage/gaoptout.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Contacting Us
If you have questions about how we use cookies, please contact us at:
PRO-TEK FLOORING LTD 66C Purley Way, Croydon, CR0 3JP, United Kingdom
Email: info@protekflooring.co.uk