Rapid delivery, great product
Rapid delivery, great product
Great service. Very helpful.
Great service. Very helpful.
Great quality product delivered as specified
Great quality product delivered as specified
Samples were brilliant and the customer has decided...
Samples were brilliant and the customer has decided to go ahead and order the flooring
Haven't put down my flooring yet but customer...
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my...
I have used many types of LVT. This...
I have used many types of LVT. This is superb. Great look and quality. Will buy again for my next room.
Excellent product sample, really good quality. Still making...
Excellent product sample, really good quality. Still making our minds up on best match for us.
Very good communication and follow up Thanks 👍
Very good communication and follow up Thanks 👍
Only ordered samples to date but the quality...
Only ordered samples to date but the quality is excellent and I will be ordering in the near future.
From the piece sent out I bought 8...
From the piece sent out I bought 8 boxes and it was best laminate I have ever laid
Quick delivery on a pallet and wheeled directly...
Quick delivery on a pallet and wheeled directly into storage. Well packaged and as described/expected.
Helpful technical advice, prompt delivery and good follow...
Helpful technical advice, prompt delivery and good follow up.
Promt service
Promt service
Being able to order samples on 2 occasions...
Being able to order samples on 2 occasions has helped us get a truer indication of the colour and tone of each product as just seeing them online doesn’t give...
Easy order, Good Delivery company , easy to...
Easy order, Good Delivery company , easy to deal with , samples free and no issues. *****
Samples really helpful. And free postage too!!!
Samples really helpful. And free postage too!!!
Fast and efficient service
Fast and efficient service
Superb experience from start to finish. Friendly and...
Superb experience from start to finish. Friendly and helpful customer service from Stefan. High quality product (we opted for the Hever Oak LVT). Best quality I could find on the...
Ordered some LVT samples. Arrived quickly. Very happy...
Ordered some LVT samples. Arrived quickly. Very happy with their service on the samples, which makes deciding whether the LVT is right for your room so much easier.
Sample quickly dispatched. Excellent quality flooring
Sample quickly dispatched. Excellent quality flooring
At Pro-Tek™, we take immense pride in the quality of our premium SPC wall panels and the exceptional service we provide to our customers. Our reputation is built on the honest feedback of homeowners and trade professionals who have transformed their interiors using our products.
Below, you will find a selection of our latest reviews from Google and Trustpilot, highlighting our commitment to durability, style, and straightforward installation.
Poor connection on click system uneven joints and brittle joints poor quality product .
Hi Leslie
Hope you are well
We are sorry to hear that you were not completely satisfied with the product and i have tried to call you this morning and will send you an email as we would love to understand a bit more the issues that you were facing when fitting out product
As you can see from the other numerous reviews we have had on the SPC editions tiles collection there is mention of the ease of cutting and installation as well as the strength of the product itself
Our product is designed with a Unilic fitting system to ensure the fitting is a simple process and there should be no reason during the fitting period for the joints to be breaking
If possible i would love to have a chat over the phone or email to discuss
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I’ve only just got some samples but I’ve already recommended you to someone else.
Hi Avril
Thank you for the review and the reccomendation !
I have sent you an email regarding any assistance you may need for the ordering process
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very quick effective service and delivery.
Hi Mr Mitchell
Thank you for the 5*
I will pass on the review to our sales team to let them know how happy you were with the service
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Staff attended to my order in a very efficient way
Hi James
Thank you for the review
I will be sure to pass your message onto the team and appreciate you taking the time to leave us a 5* Review
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
great to have a sample so I could be certain what Iv e buy. Good quality too.
Hi Duncan
Thank you for the 5* review
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I ordered a sample of LVF which arrived quickly and thought it appeared very good quality and was in the process of ordering 10 sq metres when I saw that the delivery charge was £54 which I consider excessive, I then added 2 threshhold strips which weigh very little onto the order and the carriage charge shot up to £74 however thr following day Marcus contacted me to say that the increased price was an error and offered me a reduced carriage charge in compensation, unfortunately I had purchased locally by this time but would have no hesitation of using Protek for any flooring needs in the future and highly recommend them.
Hi Tony
Hope you are well
Thank you for amending the review and taking the time to do so we do appreciate it
We pride ourselves on excellent customer service and offering the personal touch that we with the team here
Please dont hestitate to contact me if you need any advice and for other projects in the future
Thank you
Director
Marcus Kallmeier
Pro Tek Flooring LTD
Pro
Great service. Fast delivery. Highly recommend this company.
Hi James
Thank you for the great review :)
Marcus
Director
Pro Tek Flooring LTD
5 days after my order for samples and still no sign of them. 4 of them are working days. Hopefully will arrive on Monday (which will be a full 7 days since the order).
Update 21.10.2024
After being contacted by the company quickly some replacement samples are being sent. Fair play to the quick and positive response. Thanks.
Edited 21/10/24 - 14:24
Hi Greg
Thank you for taking the time to amend the review
Please email me direct if you need any assistance once the samples arrive with you
Thanks again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Hi Greg
We are very sorry to hear this.
All our samples are send either the same day they come in or the day after royal mail first class.
I can confirm that we did recieve your request and it left us on October 15th so should have been with you by the 16th / 17th
Sometimes if the Parcel is too large they may leave a card for you.
We do have a note on the mailer that goes out regarding reviews that if there is an issue with not recieving samples to contact us directly first prior to leaving a negative review as we of course want you to see them and will do our best to get this resolved for you
As you can see from the numerous other 5 * reviews there are many of them regarding to how good sized the sampels were and fast they arrived so this is and unfortuante situation
I have arranged for a second set of samples to leave us today and they will be on a signed for service to ensure you get them
We would really appreicate once you recieve them to take the time to amend the review and hope that the service ongoing is better for you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Bought this for my daughter,after looking about at a well known north east England supplier and come in a bit pricey, decided to have a look on the internet and found these people,the flooring is on par with the one we looked at and cheaper,the joiner that put it down says that its a very good quality lvt and easy to install which was herringbone,give them a go you will not be disappointed
Hi
Thank you so much for the review , we pride ourselves on offering a high end product at affordable prices.
Thank you for taking the time to do this as each and every review helps us progress.
If you could email me your order number so i can email you directly i would love to be able to get some photos of the Sandringham you have laid
Thanks again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I ordered a sample which was delivered verg quickly. I then placed an order which was also delivered very quickly. The quality of the flooring was very good and easy to install
Hi Thomas
Thank you for the 5* , You have selected a great colour in Lyme Oak and we would love to see the finished job
Thank you
Marcus
Pro Tek Flooring LTD